Studies show that managers spend a large percentage of their time dealing with conflict. This is a practical, hands-on course that will teach managers and supervisors to "nip conflicts in the bud" and resolve issues before they grow. Participants will learn how to deal with conflict one-on-one, how to empower their employees to deal with their own conflicts constructively, and how to conduct joint meetings between conflicted employees effectively. The course is unusually interactive and uses simulations so that students will finish the course having already experimented with resolving conflict. Participants are required to come with their own conflict scenarios to discuss.
Prerequisites
Completion of DPS-15117 Effective Oral Communication required (recommended prerequisite).
